PRIVACY POLICY
IMPORTANT: Please read all the information on this page before getting in touch with us. It explains your rights, tells you what preparation you need to do before making a rights request and what documents you might need to gather.
What rights do I have?
Data protection law gives you a number of rights over your personal data:
IMPORTANT: Please read all the information on this page before getting in touch with us. It explains your rights, tells you what preparation you need to do before making a rights request and what documents you might need to gather.
What rights do I have?
Data protection law gives you a number of rights over your personal data:
Right of Access−
The right to request a copy of the personal data we hold about you.
A standard overview will include: your personal and contact details, consents to receive marketing from us, order history (incl. guarantees), cases/complaints etc
Some of these items may be absent if we hold no relevant data.
Right to Rectification−
The right to request the update of your personal data when incorrect, out of date or incomplete.
Right to Erasure ('to be Forgotten’) −
The right to request deletion of some or all of the personal data we hold about you, in specific circumstances.
IMPORTANT NOTE: If you request deletion of all your data this means that marketing contact with us will end and you will lose any rewards you receive under our loyalty schemes. Alternatively, you can choose to opt-out from marketing by logging into your online account if you still wish to retain your rewards and benefits. In certain cases, we may continue to process your personal data even if you ask us to erase it, for example for fraud prevention or other legal reasons.
Right to Object−
The right to stop receiving direct marketing communications from us. And the right to object other processing of your personal data (other than direct marketing) in specific circumstances.
Right to Restriction−
The right to request us to restrict processing of the data we hold about you, in some specific circumstances.
Right to Data Portability−
The right to request a copy of personal data that you have provided us in a usable format.
Right related to automated decision-making including profiling−
The right to request for a review of automated individual decision-making and profiling that we performed on you. Automated decision-making means making a decision solely by automated means without any human involvement.
Get ready to start
Before you begin, please check what you'll need and what you should know before you start.
How do I update my details?
The easiest way to update your personal information with us is by logging in to our websites and visiting My Account or Marketing Preferences. Here is the log in links: www.tassuw.com
And if you need any extra help, you can write to someone at privacy@tassuw.com
What if I want to do more than update my details?
To exercise other rights, you can contact us online, by post or by email.
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Email: privacy@tassuw.com
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Post: Write to: Tassuw Ltd, 16 commerce square, Lace Market, Nottingham, NG1 1HS, United Kingdom
For all requests with respect to "Right related to automated decision-making including profiling", email us at privacy@tassuw.com
How can I prove my identity?
We’re here to help you exercise your data protection rights. As part of that, it’s important we verify that any request is genuinely coming from you.
As soon as we receive your request, our Customer Rights Team will assess which ID documents we need. This will usually be proof of your identity and address. Sometimes we’ll ask for additional items. We’ll be in touch to let you know exactly what we need and how to send it to us securely.
If you wish to know more about how Tassuw Ltd processes your data, please click here.
Acceptable proof of identity
A scan or photocopy of one of the following:
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Your passport (photo page)
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Your driving licences
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Other officially-issued photo ID
Acceptable proof of address
A scan or photocopy of one of the following (dated within the last 3 months):
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Utility bill (but not for a mobile phone)
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Bank statement
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Council Tax bill
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Correspondence from any Government body
When requested, where do I send my proof of identity or address?
Email: privacy@tassuw.com
Post: Write to: Tassuw Ltd, 16 Commerce Square, Lace Market, Nottingham, NG1 1HS, United Kingdom
What else should I know before I begin?
Here’s some helpful advice on what we need from you in order to deal with your request as efficiently as possible.
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For each request please include:
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Your name
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Your contact details
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The right you wish to exercise
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Your reasons for wanting to exercise the right
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Specific details of the personal data you wish to be affected by your request (e.g., “Please provide my purchase history with Tassuw.”)
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If you have several requests, please submit them individually.
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If we need more information from you or proof of identity, we’ll get in touch using the contact details you’ve given us with your request.
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Remember that we can only process requests in relation to personal data that we hold and control.
How soon will my request be fulfilled?
We’ll deal with your request as quickly as we can. Soon after submitting it, you’ll receive an acknowledgement – sent by your chosen contact method.
This will be followed by a request for ID documents and any extra information we need.
In most cases, the law requires us to fulfil your request within one month.
Sometimes this deadline can be extended, for example, if your request is complex. If this is the case, we will always contact you within one month to let you know we need more time.