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PRIVACY POLICY

  1. Introduction.

  2. Who are we?

  3. When do we collect information?

  4. what information do we collect?

  5. How do we use the information we collect?

  6. How long do we keep your data?

  7. How do we protect your data?

  8. How and when is this Information disclosed?

  9. Where is this information processed?

  10. What are your rights over your data?

  11. Children’s Information

  12. Changes to this Privacy Policy

  13. Contact Us

This Privacy Policy was last updated on 31st January 2022.

1. Introduction. 

Under this privacy notice we Tassuw FZCO and Tassuw Ltd, explain in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how we use your data; for example, we will explain things such as our credit checking procedure, and how we combine data to build a picture of you. 

This privacy policy applies to information we collect about you through our website, websites operated by our service providers and marketing partners, and any other website that links to this Privacy Policy. By visiting the online store, social media, becoming a Tassuw customer, and/or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy, as well as our Terms of Service for us, now and as amended by us in the future. 

We hope the following sections will answer any questions you have but if not, please do get in touch with us, as set out below.

Our products and services are aimed at those aged 18 and over.

Our site is operated by and the products are sold by Tassuw fzco.  We are registered in the UAE and our registered address is DSO, DDP, Building A2, Dubai, UAE.  Fulfilment is from the UK and therefore, when visiting our website, personal data that we may collect through cookies or online forms will leave the EU for the UK.

Our contact details are Tassuw, 16 Commerce Square, Lace Market, Nottingham, NG1 1HS Tel : +44 7737683033

Our data protection officer is Lisa Bolby Privacy@tassuw.com

2.  Who are we?

Tassuw fzco and its affiliates and subsidiaries (collectively known as ‘we’, ‘our’, or ‘us’) operate the Tassuw® brand, including the online store available at www.tassuw.com, the social media pages and other landing pages or websites made available by us or our service providers.

3. When do we collect information?

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including but not limited to:

  • Consent: In specific situations, we can collect and process your data with your consent (e.g., when you join our email list).  When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

  • Contractual duty: In certain circumstances, we need your personal data to act in accordance with our contractual duty (e.g., collecting and sharing your home address with a courier, for delivery of your purchase).

  • Legal compliance: If the law requires us to collect and process your data (e.g., criminal activity).  

  • Legitimate interest: In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests (e.g., using purchase history to send tailored offers to you)

In the UK only: with your consent, or when you shop with us and do not choose to opt out from receiving our emails ('soft opt in') we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone and through our contact centres about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. 

4. What information do we collect?

Your ‘Personal Data’ is any information you provide which can identify you, directly or indirectly (such as your name, address and contact details).  Your ‘Usage Data’ is data which cannot directly or indirectly identify you and is collected, for example, when browsing.  Finally, we may cluster personal data and/or usage data, and it is referred to as ‘aggregate data’ (as defined in this policy) and is a separate type of information used to improve the service we provide.  The different types of data are described below.

When you visit our website, we automatically collect and store some of your data in ’cookies’ (small text files that are saved on your computer), ‘pixels’ & ‘web beacons’ (held in our servers), these recognise you when you return. 

When browsing our website is it not essential to provide your data. This means that you may refuse to accept cookies by configuring your web browser accordingly (for more information, refer to the help section of your web browser). Please note, if you choose not to provide the information we request, you may be unable to access certain areas of the website, purchase products, or access certain services, offers and content. In addition, we may need to contact you via phone, email, or mail to address questions or issues specific to your order, even if you have opted to not receive marketing communications from us.

4.1 Some services require for you to provide information when you:

  • create an account;

  • purchase a product or subscribe to one of our subscription products; or

  • otherwise contact us with a question, comment, or request, whether through the online store, including any associated interactive features, or through our social media channels or by phone.

The information that you provide us and our service providers can include, but is not limited to:

  • Personal (identification) data: This includes any data you provide when you contact us.  We’ll only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us. Of course, it’s always your choice whether you share such details with us ‘Personal data’ is information such as your name, telephone number, e-mail address, home address, login and password (For your security, we’ll also keep an encrypted record of your login password), social media usernames, your I.D, contact lens prescription and eye care provider.  Purchase details (including the parameters you have entered against ophthalmic products and any prescriptions you have uploaded or emailed to us) and details from when you contact us (e.g., collect notes from our conversations with you, details of any complaints or comments you make)

  • Financial data:  We do not store these details.  Card details (credit/debit card data) are safely sent directly to the payment provider who provide a secure one-way encrypted token for us to process payments. This token cannot be used to identify your card details.    

  • Usage data: Does not contain your personal information.  Usage data allows us provide the best possible web experience, to personalise your experience and improve the services we provide, we may record interactions such as wish list, mouse clicks, search terms and analytics tools to better understand how you use the online services.  Usage data may include web pages that you accessed, the date and time of access, your search queries, the date and time of your request and which site you came from, to ours.  We collect technical Information of your device (hardware model, hardware settings, operating system version, unique device identifiers, Internet protocol address, browser type, browser language as well as country and where your computer is located).  

Social Networks: Is data collected using integrations on the online website with social networks, third-party advertising networks, and other platforms, including tracking technologies, it is subject to those ‘social networks’ privacy policies, not this one.    

We also collect information from other trusted sources to support, update, supplement, or validate the information you provide to us or that we collect. For example, we use a service to confirm that the shipping address you may provide to us is accurate.

 

4.2. Aggregate data

We want to give you the best possible customer experience so we may look at information from multiple sources and cross reference with our service providers, marketing partners and others (including providers of third-party cookie and other third-party browsing and usage data).  The purpose of this is, for example, when we combine the shopping history of many customers to identify trends and keep up with the demand or develop new products/services.  This data cannot be reasonably used to identify you. 

5. How do we use the Information we collect?

We only use your data within the limits authorized by the laws and regulations. We do not make any automated decisions solely on automatic processing which may produce legal effects concerning you, or similarly significantly affect you.

We and our service providers may use personal data and usage data for a number of purposes, including, but not limited to:

  • We use your personal data to provide you with the features and services available through our online store.  Provide for you the goods you purchase and the services or information you request; facilitate delivery of such goods, update you on the progress of your order, send reminders for replenishment, process automatic re-orders, handle returns and service your account and to contact you in case of a product recall. Such a process is based on the agreement we enter into.

  • We use your financial data to process payments and refunds and to store information as required to fulfil our tax and other regulatory obligations.

  • We use your usage data to improve your experience on our website, troubleshoot bugs and issues, assess the impact of changes we make on customer behaviour, analyse and improve the performance of the website.  Delivering marketing communications, promotional materials, or advertisements that may be of interest to you, or excluding you from receiving such communications, materials, or advertisements.  Customising your experience.  Helping our advertisers, sponsors, and partners better understand our users, such a process is operated for our legitimate interest.

  • We may also use a range of data for detecting, preventing, and responding to fraud, intellectual property infringement, violations of our Terms of Service, violations of law, or other misuse of the online store.

  • We also may use aggregate data for any of these purposes, including delivering targeted advertisements on the online store or through other third-party websites or services that are based on your previous online activity on the online store and on other third-party websites or mobile applications.

 

6.  How long do we keep your data

The period for which we store your data is:

  • Personal data: 10 years from the date of transaction.

  • Financial data: 10 years from the date of transaction.

  • Usage data: 12 years from the date of interaction.

 

7. How do we protect your data?

We have measures in place to protect your personal data against unauthorized access, use, or disclosure (such as securing transactional areas with ‘https’ technology and encryption).  We implement and maintain sophisticated technical security measures, however, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Note, information which you transmit to the online store via networks (including the Internet and wireless networks), are not within our control and we are not responsible for the security of such. 

8. How and when is this information disclosed?

We may disclose personal data, usage data, and aggregate data to affiliated companies, service providers, social networks, and marketing partners, including:

8.1. Service Providers and social networks.

Social network partners and service providers are vendors who work on our behalf and / or who have agreed to use the information to provide services including, but not limited to; data analysis and management; order fulfilment services and various financial services (e.g., payment processing services); targeting and delivering marketing communications and advertisements etc.

 

8.2. Marketing Partners

Our marketing partners are other companies who target and deliver a range of marketing communications and advertisements.  Through these partnerships we may share or receive, or share or receive access to, the types of data described in this privacy policy, including personal data. Note that, in many cases, once we share your personal data with a marketing partner, the information received by the marketing partner or social network is controlled by that company and becomes subject to its privacy practices.

 

8.3. Change of Control.

If we are acquired by another company, undergo a merger, joint venture, sale of part or all of our assets, bankruptcy or other corporate transaction, personal data about you will likely be included in the assets transferred in connection with that corporate transaction. You agree that we can transfer such information in those circumstances without your further consent. We will request that the new owner follow this privacy policy or provide you prior notice so that you can act accordingly (as applicable).

 

9. Where is this information processed?

Information will be processed in and subject to the laws of the United Kingdom.  Information may be available to the United Kingdom government or its agencies and we may transfer your information outside the United Kingdom to our affiliates, business partners, and service providers located in other countries. By using the online store, you consent to such transfer to and processing in, the United Kingdom and these other countries.

10. What are your rights over your data? 

 

10.1. You have the right to request

  • Access to the personal data we hold about you, free of charge in most cases.

  • The correction of your personal data when incorrect, out of date or incomplete.

  • The deletion of the data we hold about you, in specific circumstances; for example, when you withdraw consent or object, and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty). 

  • A computer file in a common format (CSV or similar) containing the personal data that you have previously provided to us, and the right to have your information transferred to another entity where this is technically possible.

  • Restriction of the use of your personal data, in specific circumstances, generally while we are deciding on an objection you have made. 

  • That we stop processing your personal data, in specific circumstances; for example, when you have withdrawn consent, or object for reasons related to your individual circumstances.

  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).

  • That we stop any consent-based processing of your personal data after you withdraw that consent.

  • You can contact us to request to exercise these rights at any time (see 13. ‘contact us’ below)

  • If we choose not to action your request, we will explain the reasons for our refusal. 

 

10.2. Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

10.3. Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data, such as administration of an extended warranty.

10.4. Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

10.5. Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. 

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

 

11. Children’s Information

The online store and online platforms are not directed to, nor do we knowingly collect information from, persons under the age of 18. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at the contact information listed below.

12. Changes to this Privacy Policy

If we update this Privacy Policy, we will notify you by posting a new Privacy Policy in this section of the online store. 

 

13. Contact Us

If you have any questions about this Privacy Policy or our use of your information collected through the online store, please contact us here.

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